Refund and Returns Policy

Thank you for shopping at Jana Toys!

We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

If within the first 14 days after you purchased a course you become dissatisfied with that course, JANA TOYS will refund the full amount of your purchase and subsequently terminate your access to that course. Refunds will not be available if requested after this 14-day period. Due to possible currency exchange rate fluctuations with your local currency and the US dollar, the refunded amount may be slightly higher or lower than your original paid amount.

In addition to the above, if you purchase a course or purchase any other paid service through a mobile or third party marketplace (e.g., purchases through the Apple or Google Play App Store), the refund policy applicable to that third party marketplace will apply, unless otherwise explicitly stated by JANA TOYS. Except as otherwise explicitly stated by JANA TOYS, the third party marketplace will be solely responsible for making refunds under its refund policy and JANA TOYS will have no refund obligations. JANA TOYS disclaims any responsibility or liability related to any third party marketplace’s refund policy or the third party’s compliance or noncompliance with such policy.

(i) Refunds are not available for accounts which violate this Terms of Use or, according to JANA TOYS sole and absolute discretion, are otherwise objectionable; (ii) If JANA TOYS determines that you are abusing our refund policy, we reserve the right to suspend or terminate your account and refuse or restrict any and all current or future use of the Service without delivering a refund.); (iv) JANA TOYS will apply your refund to your original payment method; (v) Unfortunately, at this time, we are unable to offer partial refunds for your purchases.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at info@jana.toys

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